Here are some Frequently Asked Questions which will assist you in navigating the Permanent Makeup Training website:
Where do I take these courses?
All our courses and video presentations are available online. You can watch them any time at your own convenience. All you’ll need is a computer, tablet or smart device and internet access.
How do I enroll in a class?
The enrollment happens in the checkout process. Add the course to your cart, then click on “My Cart” in the top right corner. You will be asked for your contact information, including a User Name which is a unique name and can be different than the Billing Name. User Names cannot be edited, so be sure to spell it right.
How can I login?
When you purchase a course, you will be sent an email directly from this website with an “auto-gen” password to use. We recommend you go directly to the Login page and click on the “Forgot Password” link at the bottom to reset your password to something memorable. Some email programs are set to highly filter email from new sites, so please take a moment to open your email program and add “[email protected]” to you email contacts. You may have to search all your folders to find the email with the password reset link.
How much does it cost and how do I pay?
Each course or demonstration is priced by the Guru who created it. To take a course or watch a video, add the course to your cart, view your cart and then proceed to checkout. You will be directed to our payment processor to complete your purchase. Once your payment is complete, you will be granted instant access.
Do you offer financing?
Some of our courses have an option for a payment plan. 25% down payment activates your account. Invoices for the remaining 75% will be sent over the next three months on the first of each month and are due as of the 15th of each month. Late payments will incur late fees. Failure to make timely payments will result in your access being terminated.
All invoices will include a small Service Fee for each billing cycle. For example, if your account is paid in 4 payments, there will be 4 Service fees or added to your total.
Since access is granted immediately upon payment of the first installment, there can be no refunds. International trademark and copyrights will be strictly enforced. Please be sure of your purchase.
After I pay for the course, how do I get access?
Program access is delivered immediately upon purchase into your account. Upon payment processing, you will be sent an email with your login information. To access your courses, login to the website and click on “My Courses” on the top menu where all your courses will be listed. To access one of them, simply click on the title.
What happens if I have to stop in the middle of a class or video?
Make a note of where you left off. Multi-module courses will let you “mark this module complete” when you have finished with it as a bookmarker. When you’re ready to return, “Login” to enter the site and choose the program you wish to view. You can move around the course from there, if you wish.
I live outside the United States. Can I take your programs?
Yes, certain countries are eligible. If you find your purchase is not being accepted automatically, please contact us for personal assistance.
What if I want to look at a course again?
Simply “Login” and choose the program you wish to view by going “My Courses.” All the courses you have purchased will be listed there for you to access by clicking on the title. You may watch a Presentation as many times as you like. From time to time we may update or revise our Presentations and will email our members letting them know.
What if I forget my password?
Go to the Login link, and click on the “Forgot Password” link at the bottom of the page. The system will immediately send you an email with a link to reset your password. Your email program may filter your emails, so please open your email program and add “[email protected]” to your email contacts list. You may have to search all your folders if your filters are set high.
Can I share this program with my co-workers?
All programs are copyrighted and your enrollment is good for only one person–just like a college course, only one person can have access. Sharing is not permitted. Please do not give your login information to anyone.
What if I own more than one location?
The licensing for this agreement is for one trainer in one location only. Just as with software licenses (example Microsoft Windows) if you have more than one trainer or location where training will be happening simultaneously, you will need additional licenses. Please contact us to make arrangements.
Do your courses offer continuing education credits?
It depends entirely on each Guru’s intent for their courses. If a course offers CEs it will be clearly noted on the course description
How do I re-enter the program after leaving?
On the home page in the upper right corner is a “login” in button. After the first time, when you create a user profile, you may login at any time and navigate to your courses. Your courses are found under the “My Courses” tab on the top menu.
I’ve changed my mind…how do I get a refund?
Since the programs are immediately accessible after purchase, we adhere to the usual Intellectual Property Refund Policy: No refund is available once the program is chosen and purchased. No exceptions. For that reason, it is important all purchasers to be fully certain of their decision before purchasing the Programs.
I have more questions, who do I contact?
You can contact us under the “Contact us” tab in the upper right corner, or by sending an email to [email protected]. Our email account is continuously monitored.
How do I get help if I need it while taking the Program?
For technical problems, such as not being able to access something, email: [email protected]. This email address is monitored and we’ll get back to you as quickly as possible during business hours—we do not promise 24 hour customer support. We can assist you by assuring your our systems are working properly and in accessing our site and content. You will need to make arrangements for your own computer, internet and router technical support.