Understanding your clients’ behavior can help save the day!
Psychology and Permanent Cosmetics offers professional explanation for commonly seen client behavior patterns. Greg Shergold, who holds an M.A. in Clinical Psychology, contributed to this program’s content to give you awareness that can guide you in negotiating client interactions.
Gaining understanding of the dynamics portrayed by the behavioral patterns of your clients can inform your client management strategies. Successful client transactions lead to more relaxed work sessions and even more referrals.
This video presentation covers topics such as:
- Consumer Behavior
- Resistance to Change
- Common Personality Disorders
- Recognizing Clients Who Require Additional Considerations
- The Importance of Assessment
When clients seem to be difficult or hard to work with, new understanding can help you maintain control of the room…and the appointment.
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Great introduction to client psychology and the treatment room. They cover what to look for during a consultation that could be indicators of issues that may be better off seeing a licensed therapist vs PM.
Thank you Liz, for your input! This course is exactly as you said—an introduction to the topic to create awareness for PMU artist. Recognizing common behaviors can help you manage client expectations from initial contact through the healing process.
Great idea for a course! Some role played simulations help....variation in learning is always helpful. I like the voice over that isn't "reading" to the student---behavioural examples of the conditions described.
Would like more info on dealing with irate clients, dealing with the families of clients (conflict management, resolution), dealing with competitive artists who use negative tactics to try to get ahead (photo stealing, negative reviews, badmouthing), managing your own reactions--I statements, staying calm, getting things in writing, etc.
Thank you, Katie for your thoughtful input. All great suggestions and the next update will be sure to address your comments.